Can I discuss my valuation with the applicant or the broker? No, once a valuation is completed, VAS will send the report to the lender directly. If there are any queries, the lender will ask for clarification via VAS.
I can’t get hold of all of the relevant information that I need to complete my valuation. What should I do? Inform VAS immediately. We can help obtain whatever information you require. If it will not be forthcoming, we can agree a mutually acceptable way forward with the lender.
What if the lender or the applicant is contesting my value? Occasionally, your valuation figures may be contested by the lender or applicant, particularly where the value falls below their expectations. We will always pass on the lender’s comments and any supporting information to you, and ask that you review their comments. The report is your own and ultimately you need to be happy with the reported values, the methodology and your advice. If you believe that you need to change your advice, you can submit an amended report.
Who instructs the valuation? VAS will instruct you directly once we receive confirmation from the lender that the instruction is proceeding. This includes our instruction letter, together with the lender’s own requirements and any additional requirements relevant to that particular instruction.